Frequently Asked Questions
Can I order custom dimensions?
Yes, absolutely. All of our pieces can be made to custom dimensions to suit
your space perfectly. Just get in touch with your measurements and ideas, and
we’ll work with you to create a design that fits your needs.
You can contact us here or email us directly at sales@kate-ross.com.au to get
started.
How long does it take to create my order?
Please allow up to 3 weeks for the creation of your project before it is shipped.
Shipping times may vary depending on your location, and we’ll provide tracking
details once your order is on its way.
Do you ship interstate?
We now offer delivery to all Australian states and territories (excluding Tasmania).
Shipping is calculated at checkout based on your location and the size of your order.
We work with reliable couriers to ensure your furniture arrives safely and promptly.
If you have any questions about delivery to your area, feel free to contact us.